Telus collaborating with Apple to launch emergency response wearables service

The company's new LivingWell Companion response service is meant to improve safety for Canadians who may be at risk of falling.

TELUS Health, which has quietly become Canada’s largest provider of personal emergency response services (PERS), launched the TELUS Health Companion on Apple Watch.

Why it matters: The company says it’s Canada’s first 24/7 emergency monitoring service. Paired with the Apple Watch Fall Detection API and proactive monitoring functionalities, this new service is meant to improve safety for Canadians with health issues or those who may be at risk of falling.

“What’s significant about this solution is that its design and capabilities contribute to older Canadians maintaining both their independence and dignity, and it also offers caregivers and loved ones peace of mind,” according to Dr. Samir Sinha, director of geriatrics at Sinai Health.

Details: The new TELUS Health Companion service leverages the fall detection and location sharing capabilities of Apple Watch; if Apple Watch detects that the user has taken a hard fall, this information is sent to TELUS Health’s national Central Monitoring Station. Trained operators will immediately contact the customer to confirm the emergency, then alert the customer’s designated emergency contacts, and can dispatch emergency support if needed.

The bigger picture: According to a recent study by the National Institute of Aging, in partnership with TELUS Health, a strong majority of Canadians, particularly those 55+, said they intended to maintain active, independent lifestyles as they age, but nearly one in three Canadians don’t feel prepared to deal with medical emergencies while alone. TELUS is aiming to move the needle on personal safety and advance innovation in personal emergency response services (PERS) through their new service.

“Supporting Canada’s vulnerable population that is at risk of falling or having a medical issue is fundamental at TELUS Health as we strive to deliver innovative technologies that put patients first,” said Juggy Sihota, vice president Consumer Health, TELUS, in a statement. “Through collaborating with Apple, we’re proud to be the first in Canada to transform how personal emergency response is experienced. We value our role in helping Canadians, particularly those who are aging, to live independently while giving them and their caregivers peace of mind knowing that they are connected to support 24/7.”